First separate drainage from spin problems
A washer may leave clothes wet because it did not drain, because it did not spin, or because the selected cycle uses a slower spin. Check whether there is standing water in the drum. If the tub is empty but clothes are soaked, tell the technician whether the spin cycle begins, pauses, or shows an error code.
Do not assume the pump has failed based on one load. An unbalanced bulky item, a low-spin setting or excess detergent can also interrupt the expected cycle. Try a model-approved drain or spin cycle only if there is no leak or unusual noise.
Check the visible drain path safely
With the washer stopped, look for a kinked drain hose behind the machine and check whether the household standpipe or sink drain is backed up. Do not pull a heavy machine away from the wall if hoses are tight or water is on the floor.
Some front-load models have an owner-accessible pump filter, but many do not. Consult the model manual before opening a filter: trapped water can pour out quickly. If the access point is unclear, leave it for a technician.
When a technician should diagnose the washer
Schedule service if water remains after a model-approved drain cycle, the pump makes an unusual sound, or the problem keeps returning. The drain pump, hose, lid or door lock, and control signals may need testing. A proper diagnosis distinguishes a blockage from a part failure.
When contacting Nova, share the brand and model, any error code, whether the machine is front-load or top-load, and whether the water is still in the tub. We can use those details to plan a washer repair visit in the Austin area.